Frequently Asked Questions

Everything you need to know about your favorite tea blends.

How long does it take for my order to ship?

Most orders are processed within 24-48 business hours. Standard shipping typically takes 3-7 business days depending on your location.

Do you offer international shipping?

Yes, we ship our premium teas globally. Shipping rates and delivery times vary by country and are calculated at checkout.

What is your return policy for tea products?

Due to the perishable nature of food and tea, we cannot accept returns on opened products. If you are unsatisfied with your order, please contact our customer service within 30 days.

Are your tea bags compostable?

Our sachet tea bags are made from food-grade nylon or sugarcane-based materials. Please check the specific product packaging for composting instructions.

How should I store my tea to keep it fresh?

To maintain maximum flavor, store your tea in a cool, dark place away from light, moisture, and strong odors. Our airtight tins are perfect for this.

Do you offer wholesale opportunities?

Yes, we partner with cafes, restaurants, and retailers. You can apply for a wholesale account through our dedicated portal on the website.